PRIVACY POLICY

Effective Date: Ongoing – Applies to all visitors from 1st August 2025

Maestro Detailers Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, make a booking, or contact us.

1. Who We Are

Maestro is a mobile vehicle detailing and ceramic coating provider operating in Greater Manchester & Cheshire.

For the purposes of UK data protection laws, we are the Data Controller of the personal information you provide to us.

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, title, business name (if applicable).

  • Contact Data: Email address, phone number, service address/postcode.

  • Vehicle Data: Make, model, condition, and service preferences.

  • Payment Data: Limited payment details (only processed via secure third-party payment providers – we do not store full payment details).

  • Usage Data: How you use our website, booking forms, and communications.

  • Marketing Data: Your preferences regarding receiving marketing from us.

3. How We Collect Your Data

We collect data in the following ways:

  • When you submit a booking or enquiry form.

  • When you contact us via email, phone, or social media.

  • When you browse or interact with our website.

  • When you opt-in to receive marketing communications.

  • When you leave reviews or testimonials.

4. How We Use Your Information

We use your data to:

  • Process and manage your bookings.

  • Communicate with you about your appointment.

  • Respond to enquiries and provide customer service.

  • Improve our services and website experience.

  • Comply with legal and insurance obligations.

  • Send occasional marketing emails (only if you opt in).

We will never sell your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity – to fulfil services you’ve booked.

  • Legitimate interest – to operate and improve our business.

  • Consent – where you have explicitly opted in to marketing.

  • Legal obligation – for insurance, tax, or legal compliance.

6. Data Retention

We retain personal data only as long as necessary to:

  • Deliver our services and maintain service records.

  • Meet legal, tax, or insurance obligations.

  • Handle any disputes or claims.

Typically, we keep service-related records for up to 6 years. If you’ve opted into marketing, your contact info will be retained until you unsubscribe.

7. How We Protect Your Data

We implement appropriate technical and organisational security measures to safeguard your personal data, including:

  • SSL encryption for website forms.

  • Secure third-party payment processing (e.g. Square, Stripe).

  • Limited access to internal records.

  • Password-protected systems and devices.

8. Sharing Your Data

We may share your data with:

  • Secure payment processors (e.g. Square, Stripe).

  • Our booking system or website provider (if applicable).

  • Legal or insurance providers if required.

We do not share your data for advertising or third-party marketing purposes.

9. Your Data Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or outdated information.

  • Request erasure of your data (in some circumstances).

  • Object to processing based on legitimate interests.

  • Withdraw consent at any time (for marketing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, contact us via the Contact section in the website footer.

10. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve functionality and performance.

  • Analyse website usage (e.g., via Google Analytics).

  • Remember preferences.

You can adjust your browser settings to block or delete cookies if desired.

11. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in the law or our operations. The latest version will always be available on this page, and significant changes will be highlighted where appropriate.

12. Contact Us

For any questions about this Privacy Policy or how your data is handled:

All contact information can be found in the Contact section located in the footer of our website.